Measuring Family Experience of Care Integration to Improve Care Delivery

The family perception of care integration is essential in identifying opportunities to improve processes of care coordination and care management.

This webinar introduced the Pediatric Integrated Care Survey (PICS), a validated instrument developed by Richard Antonelli, MD, MS, Medical Director of Integrated Care at Boston Children’s Hospital, and his team. The instrument assesses family experience of care integration. It asks family respondents to identify the members of their child’s/youth’s care team and report on their experiences with integration across disciplines, institutions, and communities.