Reflecting Our Community: A Toolkit for Strengthening PFACs

Health care organizations that partner with patient and family advisors (PFAs) who represent the communities they serve are better positioned to address disparities, improve health care delivery, and provide culturally responsive care. However, prior research shows that there are significant gaps in PFA representativeness.

The Institute for Patient- and Family-Centered Care created the Reflecting Our Community Toolkit to help hospitals strengthen and sustain patient and family advisory councils (PFACs) to better represent and support the hospital and communities they serve. The toolkit offers guidance, examples, and tools that can aid hospitals in improving the representativeness of PFACs, creating a more welcoming environment for PFAs, and engaging PFAs in advancing health equity. The toolkit can be viewed online.