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What would an ideal system of care for children with special health care needs and their families look like? To address this question, the Lucile Packard Foundation for Children’s Health convened dozens of experts and asked them to take a step back from their roles in the existing health care delivery system and imagine a reconfigured system that would produce optimal health outcomes for children and families.

Using industrial design techniques, participants in these convenings identified weaknesses in the current system and proposed alternatives. They then constructed a model of an enhanced system, which is described in this report.